Dos And Donts In Handling A Depression Hotline

By Dennis Sullivan


There are many people who cannot handle depression and ending up doing heinous acts to themselves and even to their loved ones. Before situations start to become less controllable, actions should be taken. Its important that dejected individuals must be given the emotional, mental and even physical needs they require most. By doing so, they are away from any harms.

There are certain institutions that provide help to depressed individuals. Certain agencies are now providing a depression hotline which basically helps certain individuals in coping up with their issues. Should you answer calls and wants to provide assistance to emotionally troubled people. Keep on reading the succeeding paragraphs to learn and comprehend more things which will help you someday.

Be always sympathetic, non judgmental and remain calm. Upon hearing the concern of a person, listen well. Dont immediately say something bad because you would only worsen the situation. Listen first. Say something after. When giving advice, think whether it would help someone or not. Assess his situation calmly and determine the possible solutions you can provide.

Never argue with the suicidal person. Arguing only complicates everything. As much as possible, dont force your opinions. When the other line seems to lose control, make sure you calm the current situation. Depressed people must feel that someone is listening to them. If you keep on arguing and saying negative things, chances are they would feel lonely and more sad.

Offer some hopes. Give assurance that help can be provided and always say positive things that could deterrent an individual to continue his suicidal attempt. Alternatively, provide good suggestions and advice that will keep him calm for a long time. Keep on talking and try not to lose signs of connection so you know what is currently going on with his situations.

Being surprised may seem natural but dont show it. It is not a surprise to hear many things especially from a depressed individual. Apparently, some things might shocked you more. Regardless, you must act normal and keep your voice calm at all times. Dont keep on lecturing numerous things or talk about suicidal. Putting a fuel on the fire might cause a problem on you someday.

Take the calls seriously. Depressed patients are certainly leading a troubled life. Thus, they seek attention from other people. As a matter of fact, they might require someone who will not laugh of their misfortunes. No mater what happens, prevent yourself from laughing or even make fun of the current situation. Any attempts to suicidal is a serious matter.

Dont make promises concerning confidentiality. Contact the nearest medical agency or the families and friends of an individual before its too late. Ask for an immediate help practically when you think that his situation is now into a serious level.

In working with this hotline, its utterly vital to remain serious. If there is an emergency, then take the proper actions. More importantly, never let any situation to turn uncontrollable or else you might not be able to help someone consequently providing an ineffective service.




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